Pulse lets utilities and municipal services collect by text-to-pay, automated IVR phone payments, and a branded self-service portal — handling high recurring volume while keeping card data out of your call center.
Call centers spend hours keying card payments — expensive and squarely in PCI scope.
Paper bills and mailed checks are slow and costly at high volume.
Seasonal spikes and disconnection notices overwhelm staff phone lines.
Text customers a secure link to pay their bill in one tap — no app, no login, and far faster than mailed statements.
A 24/7 pay-by-phone line takes payments by keypad, so callers self-serve and agents are freed up.
Let customers enroll a securely vaulted method for automatic monthly payment at high volume.
An AI voice or text agent sends balance reminders and pre-disconnection notices and collects automatically.
A page where customers view balance and pay in seconds, under your utility’s brand.
PCI DSS Level 1 and tokenized — agents never key or store card numbers, shrinking your scope.
See pay-by-phone & text-to-pay, the payments product, or the PCI DSS Level 1 security model.
Pulse texts customers a secure link to pay their bill. They tap it and pay on a tokenized page with no app or login, which collects far faster than mailed statements and reduces inbound call volume.
Yes. A 24/7 IVR line lets callers pay by keypad without an agent; card details go straight to the gateway, so staff never handle the card and your PCI scope stays low.
Yes. Customers can enroll a securely vaulted payment method for automatic monthly payment, and Pulse is built to handle high recurring volume.
An AI voice or text agent can send balance reminders and pre-disconnection notices and collect payment automatically, reducing manual outreach.
Yes. Payments run on PCI DSS Level 1 rails with tokenized vaulting; card data never touches your agents, recordings, or systems.
Book a walkthrough and we’ll show text, phone, and portal payments on your setup.