Pulse lets utilities and municipal services collect by text-to-pay, automated IVR phone payments, and a branded self-service portal — handling high recurring volume while keeping card data out of your call center.
Call centers spend hours keying card payments — expensive and squarely in PCI scope.
Paper bills and mailed checks are slow and costly at high volume.
Seasonal spikes and disconnection notices overwhelm staff phone lines.
Text customers a secure link to pay their bill in one tap — no app, no login, and far faster than mailed statements.
A pay-by-phone line takes payments by keypad, so callers self-serve and agents are freed up.
Let customers enroll a securely vaulted method for automatic monthly payment at high volume.
An AI voice or text agent sends balance reminders and pre-disconnection notices and collects automatically.
A page where customers view balance and pay in seconds, under your utility’s brand.
Tokenized by a PCI DSS Level 1 processor — agents never key or store card numbers, shrinking your scope.
See pay-by-phone & text-to-pay, the payments product, or the PCI security model.
Pulse texts customers a secure link to pay their bill. They tap it and pay on a tokenized page with no app or login, which collects far faster than mailed statements and reduces inbound call volume.
Yes. An IVR line lets callers pay by keypad without an agent; card details go straight to the gateway, so staff never handle the card and your PCI scope stays low.
Yes. Customers can enroll a securely vaulted payment method for automatic monthly payment, and Pulse is built to handle high recurring volume.
An AI voice or text agent can send balance reminders and pre-disconnection notices and collect payment automatically, reducing manual outreach.
Yes. Payments run our PCI DSS Level 1 processor’s rails with tokenized vaulting; card data never touches your agents, recordings, or systems.
Book a walkthrough and we’ll show text, phone, and portal payments on your setup.