Skills-based routing, queues, callback offers, and hold music for inbound calls — with agent-assist payment capture, call recording, and CSAT built in. A standalone Agent Console on web and desktop keeps agents working from one screen.
Routing, hold, callback, recording, and wrap-up — the full lifecycle of a call, handled without a separate platform bolted onto your phone system.
Calls match to the right agent by skill and availability, not just next-in-line.
Hold music keeps callers engaged; when wait grows, offer a callback instead of a hang-up.
Build self-service and routing logic without a phone tree stitched together by hand.
Take a card mid-call through a secure capture flow — the agent never sees the number.
Every call recorded, wrapped up, and rated — feeding straight into supervisor reporting.
Presence, call status, and payment capture in one web app — also ships as a signed desktop app.
Queue status, ringing calls, and payment capture live in a single Agent Console — on the web or in a dedicated desktop app, so agents aren’t juggling a softphone and a separate CRM tab.
An inbound call matches to the right skill and queue automatically.
Hold music, position updates, and a callback offer keep the wait from becoming a hang-up.
The agent answers, captures payment if needed, wraps up, and the call is rated and recorded.
Book a walkthrough and we’ll tailor it to how you collect today.