Plan the work, run the desk, and prove you hit your targets.
PulseWork gives your team boards, sprints, releases and custom workflows for the work, and service desks with SLAs, a public help center and a knowledge base for your customers — with reports, dashboards, automation and an API tying it together. If you are on Jira, Pulse brings your projects and desks across with their keys.
One product for the work and the desk.
Most teams run one tool for their projects and another for customer tickets. PulseWork puts both in one place — one set of people, one history, and one bill.
Boards, sprints & releases
Keyed items (OPS-12), sprints and a timeline, versions with release notes, and components.
Your fields, your workflow
Nine custom field types and your own statuses and allowed moves, per project.
Service desks with SLAs
Ticket keys (SUP-12), response and resolution deadlines, automatic assignment, and customer email straight into the desk.
Help center & knowledge base
Customers raise and follow requests on your own help page, find answers, and rate the help they got.
Search, reports & dashboards
A JQL-style query language, saved filters and bulk change — plus burndown, velocity, cumulative flow and dashboards of your own.
Automation & API
When / if / then rules, API tokens and signed webhooks — no busywork, no silos.
Customers answered on time — and you can show it.
Email to your support address becomes a keyed ticket with a response deadline and an owner. Agents reply from the desk, customers follow along on your help center, and every ticket carries its SLA and a satisfaction rating onto your reports.
Start
Sign up with your work email, or let Pulse migrate your Jira projects and desks, keys and all.
Shape it
Set up projects, fields and workflows, a desk with SLAs, and your help center.
Run & prove it
Plan sprints, answer tickets on time, and show it on reports and dashboards.
See it on your numbers.
Book a walkthrough and we’ll tailor it to how you collect today.