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Support

We’re here to help.

Get help with any Pulse product — including the PulseSMS apps for Zoom, Microsoft Teams, and Webex. Reach a real person by email, or browse the guides below.

Get in touch

Ways to reach us

The fastest way to reach our team is email — it opens a support case automatically.

Email a support case

Write to support@pulsetechnologies.ai. Include your organization name and, if relevant, the product and a screenshot — it helps us respond faster.

Product guides

Step-by-step setup and usage guides for each product — start with PulseSMS for Zoom.

Talk to our team

Prefer a conversation? Request a call and we’ll reach out to schedule a time.

What to expect

Hours & response times

Support hours
Monday–Friday, 9:00 AM – 6:00 PM Central Time (excluding US holidays).
First response
We aim to send a first response within one business day. Most requests are answered sooner.
Urgent issues
For a service-affecting outage, put URGENT in your subject line so we can prioritize it.
Help guides

Popular guides

PulseSMS for Zoom
Add, sign in to, use, and remove the app — read the guide.
Billing & account
Questions about your subscription, numbers, or 10DLC registration — email support@pulsetechnologies.ai.
Privacy & terms
Still need help?

Send us a note.

Email our support team and we’ll take it from there — usually within one business day.